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Phone Server Cosnolidation Project

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Phone Server Project: To MES

StatusIN PROGRESS
ImpactAll Phones moved to MES
DriverAaron Souza Afrim Bakii
ApproverAaron Souza 
Contributors
Informed
Due date
Outcome

Tips and info

Recommendations

Moving all Phones to MES freepbx

Contributors

Contributors: I am seeking the right people to get involved in the decision. Add your comments to this page, let's get the conversation started.

Please add:

  • The people directly impacted by this so we can include them.
  • Any references to previous work and investigations that we can leverage.
  • Any constraints and challenges we need to consider to make this decision and following action plan.

Impact rating

 How do I determine the "impact" rating of a decision?

Here's an example you can use as a guide.

Decision characteristics
  • The decision will have a material impact on the customer experience OR
  • will significantly impact the roadmap OR
  • will adversely disrupt an internal business process.

HIGH

  • The decision will involve a less than material change to customer experience OR
  • will impact the roadmap OR
  • will impact an existing internal business process

MEDIUM

  • All other decisions
LOW


Background

Callone (current telecom provider) is ending our TDM/PRI contract in November of 2020 and we need to go to SIP. This would reset our contract renewals to November, making it hard to really look at new VOIP solutions/providers since any big change over should be done in summer.

Current state

Migrating Jones FreePBX Server to MES as our highest priority.

Plan out how to do it nicely for other buildings.

Progress: 


FAQ

Q1.

A1.


References



Follow-up action items

  • David Plaskett Bring over all Incoming Routes from AUX to MES f
  • David Plaskett Create IVRs from other buildings on MES side. (Day nights etc).  Build as we transfer phones /systems over. 


Learn more: https://www.atlassian.com/team-playbook/plays/daci

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