Parent received an email that says that their student was removed from their account.
Find the parent’s data access account via the contacts search.
When searching for the parent, you may come across 2 contacts for the same person. The one with the “Data Access” checkmark is the parent’s ability to view all those students who they are associated with for that account.
(Above image is intentionally cropped. In this case, Tiffany has relationships with 4 students in the district (graduated students included), but her data access account can only see 3 students academic information.
Click on the “data access” account version.
Scroll down to Students > Add
Search for the student > place a checkmark next to the student you want to add.
Choose a child->parent relationship
Check the box next for Data Access (this gives them access to see the student’s online academic profile).
Click Submit.
Due to custody or whatever reason, there’s a parent who no longer needs access to their child’s school information.
Find the Student
Click on Access Account
Down at the bottom you’ll see all the accounts that have access to this individual student. Click on the name of the parent that no longer needs access.
Scroll down to the Student.
Click on the pencil to edit the permissions for that student.
Click on Data Access tab
Uncheck the box of “Can Access Student Data And Email”
This eliminates their ability to get information about that individual student, but doesn’t disable their account.
You may want to re-generate a new access ID to prevent that parent from re-adding the student back to their account.